Terms and Conditions

Returns, Refunds or Replacement

To be eligible for a refund or replacement, the issue(s) must be due to an error on our part.

We will not be responsible for:

1. Error(s) made when the order was placed, including typos.
2. Damage that occurred during shipping.
3. Delays or loss caused by the shipping company.

But, if we made a mistake, we will work to make it right.

Resolution Process

You have 14 calendar days from the date you received your order to notify us of any issue(s).

To request resolution, please use the form below.  All fields are mandatory.

If you prefer, you can also email the same information directly to sales@sashme.com

Once received, we will work quickly to resolve the problem and will contact you via email.

Shipping Returns - Package Undeliverable

If an order is returned to us as undeliverable, we will contact you for the correct address.  There will be a $10 fee to reship the item.  You can pay that fee here.